Cancellation Policy

Last updated 22nd of November 2023

1. Objectives and Background

(a) Zsofia’s Pet Sitting is committed to providing the best service in a timely manner. We aim to accommodate your needs.

(b) Unfortunately, when a client cancels without giving adequate notice. It prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment

(c) We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services

2. Cancellation Process

(a) We understand situations can arise in which you must cancel your appointment. Due to limited availability, we request that you cancel with adequate notice. This allows us to fill the appointment slot

(b) You may cancel by contacting us by 

Phone: 0430 416 309

Email: zsofiaspetsitting@gmail.com

(c) We require a minimum of 7 days notice for cancellation. Please inform us by phone or email 7 days prior to your scheduled appointment to notify us of any changes or cancellations.

(d) All references to cancellation of appointments in this clause are also a reference to rescheduling of appointments

3. Questions

Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to the owner Zsofia Meszaros.